A mobile app strategy to encourage more customer engagement and satisfaction.
Inform users of new products and offers
Stand out from the competition
Reach out to younger demographics
Sync users’ email and social media accounts
Apps are a constant reminder of your business
Apps increase customer engagement
Business is all about reciprocation. You offer a product, the market opens their wallets with their demand, right?
"90 percent of companies plan to increase investment in mobile apps. If you don’t, there’s a good chance you’ll be left behind your competitors."
“combining geo-fencing with SMS texts allows you to connect immediately with customers who are near your business,”
Customer service isn’t just about face to face communication between smiling sales associates and customers anymore. Since 2.6 billion people now have high-powered mobile devices within arm’s reach at all times, the true game-changer in customer service is now mobile apps.
As many small businesses now know, to stay competitive these days, you need to be mobile. But being mobile is not just about having a mobile-friendly website. (Though if you are a retail or service business, having a mobile website is a must.) It means connecting with on-the-go customers and employees – and helping mobile customers and employees to connect with you (and each other). And these seven mobile applications can help small and midsized businesses do just that.